Windscreening.com :: Tennis Court Windscreen and Nets

Your satisfaction is guaranteed when you purchase our tennis court equipment. We offer top quality products at the best price. If you are not satisfied for whatever reason, with our products, we will give you your money back. See below for more details.

We always do all possible effort to delivered your order as fast as possible. Our normal lead time is 7 to 10 business days. In the holiday season and the summer vacation season the lead time can be extended as the production stop and your product order may not be in stock. Don’t hesitate to contact us anytime to confirm the expected delay of your order.

• If you need to cancel your order you must contact us immediately. After 48 hours, you may be billed 15% of restocking fee.
  Please note, you will receive a return email confirmation — if you do not receive this confirmation within 1 business day please call us at 1-800-397-2795 and speak with our customer service representative.
• If your order has already been shipped and/or received, you may still request a refund — we guarantee satisfaction! All returnable merchandise must be sent, freight prepaid, and received by us within 30 days of date of purchase in its original condition. Upon receipt, we will issue you a full refund (less all shipping costs). Please include the reason why you do not want the merchandise — please be honest because this will help us improve our products in the future. Prior to returning merchandise, all return items must have a Return Authorization (RA) number issued by Windscreening.com. Please call us at 1-800-397-2795 entitled Refund Request, and we will issue an RA number and the return address within 2 business days.
• Please note that all custom products manufactured specifically for you in the size, color, logo etc.. Cancellations can only be accepted prior to the beginning of production. These custom products are guaranteed against manufacturing defects only and cannot be returned for a credit or refund! In certain case, custom product can be refund with a 15% restocking fee, please contact us to know if your product is restockable.
• Damaged or defective merchandise can be exchanged free of charge by contacting Windscreening.com within 10 days of receipt of merchandise. If you are receiving a shipment via motor freight, you must inspect the shipment before signing the bill of lading. If you notice any damage to the shipment, you must identify this damage on the bill of lading before signing it.

More questions about our guarantee ?  Contact us at 1-800-397-2795